FAQ
Rocking M Apparel – Frequently Asked Questions
We’ve rounded up the most common questions about our products, process, and policies to make your shopping experience simple and enjoyable.
General Questions
What brands of apparel do you use?
We use high-quality brands such as Bella+Canvas, Gildan, Comfort Colors, Port & Company, Next Level, and Richardson (for hats). Specialty brands are also available upon request.
Can I request a specific brand or style?
Yes! If you have a preferred brand, fit, or fabric type, let us know — we’ll do our best to accommodate or recommend a similar option.
What kind of materials do you use?
We offer a range of fabrics including 100% cotton, tri-blends, and moisture-wicking polyester — all chosen for comfort, durability, and great printing or embroidery results.
Do you offer youth and extended sizes?
Yes! Most items are available in youth, unisex, and extended sizes so everyone can be included. If the size you need isn’t listed or available, please send us a message — we’ll be happy to help find a comparable option or special order it for you.
Do you offer wholesale or bulk discounts?
Yes, we offer special pricing for bulk orders, schools, organizations, and repeat customers. Contact us for a quote.
Can you help with design creation?
Definitely! We can bring your ideas to life or create a custom design that fits your brand, team, or event.
Are you a woman-owned business?
Yes! Rocking M Apparel is proud to be a female-owned, family-run business operating from our family ranch. Every order supports our small business and helps us continue doing what we love.
Do you offer fundraising or team orders?
We sure do! We can set up bulk or online group orders for schools, sports teams, and fundraisers — making it easy for everyone to order and pay individually.
Orders & Custom Requests
How do I place an order?
You can order directly through our website or contact us via email or social media. For custom designs, include your ideas, colors, and quantities, and we’ll provide a proof before production.
Do you offer custom screen printing or embroidery?
Yes! We specialize in both screen printing and embroidery. Whether you need one personalized item or a bulk order for teams, schools, or events — we’ve got you covered.
Is there a minimum order requirement?
Minimums may vary depending on the design and garment type. Contact us for details about your specific project.
Can I bring my own apparel for printing or embroidery?
In most cases, yes — but please check with us first to ensure the material is compatible with our equipment.
Production & Turnaround Times
How long will my order take?
Our typical turnaround time is 7–14 business days after final design approval. Rush orders may be available depending on our current workload.
Can I get a proof before you print?
Absolutely! We always send a digital proof for approval before production begins.
Shipping & Pickup
Do you offer shipping?
Yes, we ship anywhere in the U.S. Shipping rates are calculated at checkout.
Can I pick up my order locally?
Yes! Local pickup is available at our shop on the ranch. Select Local Pickup at checkout, and we’ll notify you when your order is ready.
Returns & Exchanges
What is your return policy?
Because each item is custom-made, we do not accept returns or exchanges unless there’s a defect or error on our part. Please check size charts carefully before ordering.
What if there’s a problem with my order?
If you receive an incorrect or defective item, please contact us within 7 days of receiving your order so we can make it right.
Product Care
How do I care for my printed or embroidered apparel?
- Wash inside out in cold water
- Use mild detergent
- Tumble dry low or hang dry
- Do not iron directly on the print or embroidery
Thank you for supporting our small business!
If you didn’t find the answer you’re looking for, please reach out — we’re always happy to help!